FAQs
Detailed answers on installation, maintenance, warranties, and more to make your lighting experience seamless and satisfying.
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Where can I find installation instructions for the looms?
For a hassle-free setup, check out our quick installation guide by clicking here. It's designed to make your lighting experience as smooth and enjoyable as possible.
What is the lifespan expectation of your LED lamps?
Our LED lamps glow for up to 15,000 hours, ensuring countless evenings of radiant light.
Is there any special maintenance required for the looms?
Our looms are low-maintenance by design. The lamps will need a simple wipe-down now and then to keep them shining bright.
Is it possible to change the number of lamps on a loom?
While the number of lamps per loom is fixed, you can extend the length by adding another loom(s) to suit your space. It's all about flexibility and creating your perfect ambiance.
Why are IP 65 ratings crucial for outdoor lights like ours?
Curious about IP ratings? Our TLC Festoon Lights boast an IP 65 rating, ensuring they're robustly resistant to water and dust – essential for enduring the diverse climates of our beautiful outdoors.
Can the UV stable looms be used in both residential and commercial areas?
Absolutely! Our black and white UV stable looms shine equally in both residential and commercial settings, bringing reliability and elegance to any outdoor space.
How can I replace the LED lamps if needed?
Need a new lamp? Order them directly from our website – it's easy and convenient.
Are the LED lamps dimmable or their brightness adjustable?
Our lamps are designed for consistent brightness to ensure a steady, inviting glow. They are indeed dimmable.
Do your looms come with any warranty or guarantee?
For your assurance, our products come with a one year warranty. Details can be found on our warranty policy page.
What's the best way to contact customer support for further assistance or questions?
Have more questions or need a helping hand? Our customer support is just a click away on our contact page.