Privacy policy

Last Updated: 01 February 2024

Welcome to The Lumen Collective. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in connection with our website hosted on Shopify and our marketing activities, including Facebook Ads, Google Ads, Instagram Ads, and email marketing. This policy is crafted in compliance with South African privacy laws and regulations.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, email address, postal address, phone number, and other similar contact data.
  • Financial Information: Credit card details and other payment information for transactions.
  • Technical Information: IP address, browser type, operating system, and other technical details about the device used to visit our site.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Use Your Information

Your information is used to:

  • Process transactions and manage your orders.
  • Provide customer support and respond to inquiries.
  • Improve and personalise your website experience.
  • Conduct marketing and advertising activities through various platforms.
  • Comply with legal obligations and prevent fraudulent activities.

3. Information Sharing and Disclosure

We may share your information with:

  • Shopify, as our e-commerce platform, for processing transactions.
  • Third-party service providers for marketing and advertising purposes (such as Facebook, Google, and Instagram).
  • Law enforcement or other government agencies if required by law or to protect our rights and the rights of others.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

5. Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your personal data. You may also have the right to object to or restrict certain processing activities.

6. International Transfers

Your information may be transferred to and maintained on computers located outside of your state or country where the privacy laws may differ from those in your jurisdiction.

7. Security Measures

We implement a variety of security measures to maintain the safety of your personal information.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at orders@thelumencollective.co.za.